REPLIQOPrivacy Policy
Repliqo ("we", "us") provides an AI receptionist for online businesses. This page explains what we collect, why, and what choices you have — whether you're a Repliqo customer (a "business") or someone chatting with a business's Repliqo assistant (a "visitor").
What we collect
- Account data — name, email, plan, product/website details, and the assistant brief you write.
- Conversation data — messages exchanged between visitors and a business's assistant, across every connected channel (widget, email, WhatsApp, SMS, voice, Telegram, Discord, etc.), including call recordings' transcripts and duration where voice is enabled.
- Usage & analytics data — pages viewed, time spent on the site, referrer, clicks, feature usage, device/browser type, and approximate location derived from IP address. Collected via cookies and similar technologies, including Google Analytics and Google Ads.
- Technical data — IP address (hashed for abuse-prevention purposes), log data, error reports.
Why we collect it, and on what basis
To provide the service (contract necessity) — running the assistant, storing conversations, billing.
To understand and improve product usage (our legitimate interest) — which pages get used, how long visitors stay, where they drop off, feeding an internal analytics dashboard we use to make product decisions.
Advertising and remarketing via Google Ads (your consent, collected via the cookie banner) — measuring ad performance and showing Repliqo ads to people who've visited the site.
Security and abuse prevention (legitimate interest / legal obligation) — detecting duplicate accounts, fraud, and account takeover attempts.
Who we share it with
- Google (Analytics & Ads) — usage and advertising data, only after you accept cookies.
- Infrastructure providers — Supabase (database hosting), our LLM provider (to generate assistant replies), and — where a business enables the channel — Twilio, SignalWire, Meta, and Telegram (to deliver messages/calls on that channel).
- Payment processor — Dodo Payments, for subscription billing.
- We do not sell personal data to third parties.
If you're a business's customer, not a Repliqo customer
When you message a business through their Repliqo assistant, that business is the controller of your conversation data — Repliqo processes it on their behalf, under their instructions, to run the assistant they configured. Direct data requests about a specific conversation to that business; we'll support them in fulfilling it.
Cookies
We use essential cookies (keeping you logged in, remembering your cookie choice) and, only with your consent, analytics/advertising cookies (Google Analytics, Google Ads). You can change your choice anytime using the cookie settings link in the footer, or by clearing your browser's site data.
Retention
Account and conversation data is kept for as long as the account is active, plus a reasonable period after closure for legal/accounting purposes. You can request earlier deletion (see below).
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing (including withdrawing cookie consent at any time without affecting past processing). To exercise these, contact us at the address below.
International transfers
Our infrastructure and sub-processors may be located outside your country. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for these transfers.
Contact
Questions or requests about this policy: privacy@repliqo.dev